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REFUND POLICY

Effective Date: 1/1/2025

At Horse Dazzle, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, this Refund Policy outlines your rights and the conditions under which refunds are provided.

 

1. Eligibility for Refunds

To qualify for a refund:

  • The item must be returned within 14 days of receiving the order.

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • Proof of purchase, such as the order confirmation or receipt, must be provided.

 

2. Conditions for Refunds

Refunds may not be granted in the following situations:

  • The item is returned in a used, damaged, or altered condition.

  • The item is not returned within the specified refund timeframe.

  • The item is a non-returnable or non-refundable product (clearly indicated in the product description).

 

3. Process for Requesting a Refund

  • To request a refund, please contact us at info@HorseDazzle.com with your order number and reason for the refund.

  • If your refund request is approved, you will receive instructions on how to return the item.

  • Refunds will be issued to the original payment method once we receive and inspect the returned item.

 

4. Refund Amount

  • If eligible, you will receive a full refund of the purchase price, excluding shipping costs (unless the return is due to an error on our part, such as receiving a defective or incorrect item).

  • Partial refunds may be issued for items returned in less-than-perfect condition, at our sole discretion.

 

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a product defect or an error in the order.

  • We recommend using a trackable shipping method to ensure the safe return of your item. Horse Dazzle is not responsible for lost or damaged returns.

 

6. Non-Returnable and Non-Refundable Items

The following items are non-returnable and non-refundable:

  • Customized or personalized items

  • Items marked as "final sale" at the time of purchase

 

7. Processing Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days].

 

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at: info@HorseDazzle.com

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